Living out of state, you never know which florist to chose when you want a nice arrangement delivered.
The person who took my order was so kind over the phone & listened to my suggestions. When my niece received her beautiful flowers, she sent me a picture along with her thank you. I highly recommend Armstrong Flowers!!
My sister ordered a saddle wreath from them for our Mother's Headstone. She was pleased with their customer service. So, I chose to order a flower arrangement with them my mother's sister. I utilized their website and things went smoothly. I realized that the salutation I requested was inappropriate. I called them and requested that the salutation be revised. They did so with no issues. They confirmed my purchase and gave information to contact them if I had any issues. I got a confirmation email that the floral arrangement had been delivered. I got an email from my aunt thanking me for the flowers. I have to assume the floral arrangement was as depicted on their website. I sure hope so.
They called promptly and fixed their mistake when we were really disappointed with the bouquet we sent for Mother's Day.
It was significantly larger in the online picture (not just to look at it, but actually counting the flowers).
The woman who called was apologetic and immediately sent a new bouquet to my mom to make up for it. The new bouquet was stunning!
We are very happy with that level of customer service.
Great to work with - I placed an order on line and messed up the delivery address. Vicky got it straightened out in no time and they even delivered it the same day. My Mom loved the planter, I would use them again for sure.
I was very disappointed when the sympathy arrangement that I ordered that was supposed to be only purple and white colors had bright pink flowers thrown in. It threw the whole look off. It was not what I ordered. I asked for mums and iris and neither of those flowers were in the arrangement. It was pretty, but, not what I ordered.
I was contacted by Armstrongs to find and they sent another arrangement today that was beautiful, it was white and purple just as I asked. The definitely redeemed themselves. I would continue to use them. I can see they want their customers to be happy. Thank You Armstrong Flowers
Having family in the hospital and being so far away, the next best effort was to order flowers to cheer them up.
I would highly recommend Armstrong Flowers. Not only were the flowers delivered timely, they were exactly as pictured. Absolutely beautiful. And I might say have lasted. My cousin has been sending me pictures of her flowers, now that she is home and can continue to enjoy them.
If you need flowers and you don't know who to trust getting what you want, I recommend Armstrong Flowers of FT Wayne.
I placed my order online and it was really easy. I then was able to call in to make a change on it, and the employee was already aware of my order, was really friendly and even offered to rush my delivery to a friend in the hospital. Talk about customer service! I would DEFINITELY recommend using this florist and will order from them again myself!!
Armstrong flowers saved me! I (foolishly) went through an online vendor and paid to have my order delivered by 1pm; only to find out at 3pm that they weren't coming! I called Armstrong desperate for help and they were able to get a designer special arrangement and chocolates out SAME DAY to my mother in law for her birthday. Their customer service is unmatched!
Delivery went smoothly, the flowers look gorgeous, and the prices are reasonable. My only critique is that I dropped an 'f' bomb in my card and they didn't write it c; but I didn't really expect them to, lol.
EDIT: I just realized that this is the exact same place I went for a bouquet the last time I got flowers in Fort Wayne, last October! They made a beautiful arrangement that time as well. Definitely highly recommend this florist.
Smells like spring as soon as you get out of the car!! Absolutely beautiful flowers! Staff is crazy-helpful and kind! I'll be back again!!
My second time ordering items here. Very nice people and their selection on things, not just flowers is great!! Definitely recommend and will be back!!
Robert Woodard, MBA
I live in Tampa, Florida and my sons mom was having a really bad week. She decided to vent to me and being that I wasn’t there to cheer her up, I logged on and had a dozen roses delivered to her. I’ve never heard of this flower shop, but she was very pleased at the outcome of the arrangement. I’m not the flower ordering type of guy, but when she sent me a picture, it was a beautiful arrangement. The roses are very bright red, almost look fake, but very real. I was skeptical because I did the rush/same day delivery order a little after noon, and they had it delivered around 4p. Thank you all so much for your execution and delivery!! I most definitely will use you again, direct next time.