They called promptly and fixed their mistake when we were really disappointed with the bouquet we sent for Mother's Day.
It was significantly larger in the online picture (not just to look at it, but actually counting the flowers).
The woman who called was apologetic and immediately sent a new bouquet to my mom to make up for it. The new bouquet was stunning!
We are very happy with that level of customer service.
I was very disappointed when the sympathy arrangement that I ordered that was supposed to be only purple and white colors had bright pink flowers thrown in. It threw the whole look off. It was not what I ordered. I asked for mums and iris and neither of those flowers were in the arrangement. It was pretty, but, not what I ordered.
I was contacted by Armstrongs to find and they sent another arrangement today that was beautiful, it was white and purple just as I asked. The definitely redeemed themselves. I would continue to use them. I can see they want their customers to be happy. Thank You Armstrong Flowers
Having family in the hospital and being so far away, the next best effort was to order flowers to cheer them up.
I would highly recommend Armstrong Flowers. Not only were the flowers delivered timely, they were exactly as pictured. Absolutely beautiful. And I might say have lasted. My cousin has been sending me pictures of her flowers, now that she is home and can continue to enjoy them.
If you need flowers and you don't know who to trust getting what you want, I recommend Armstrong Flowers of FT Wayne.
I placed my order online and it was really easy. I then was able to call in to make a change on it, and the employee was already aware of my order, was really friendly and even offered to rush my delivery to a friend in the hospital. Talk about customer service! I would DEFINITELY recommend using this florist and will order from them again myself!!
Armstrong flowers saved me! I (foolishly) went through an online vendor and paid to have my order delivered by 1pm; only to find out at 3pm that they weren't coming! I called Armstrong desperate for help and they were able to get a designer special arrangement and chocolates out SAME DAY to my mother in law for her birthday. Their customer service is unmatched!
Delivery went smoothly, the flowers look gorgeous, and the prices are reasonable. My only critique is that I dropped an 'f' bomb in my card and they didn't write it c; but I didn't really expect them to, lol.
EDIT: I just realized that this is the exact same place I went for a bouquet the last time I got flowers in Fort Wayne, last October! They made a beautiful arrangement that time as well. Definitely highly recommend this florist.
Smells like spring as soon as you get out of the car!! Absolutely beautiful flowers! Staff is crazy-helpful and kind! I'll be back again!!
My second time ordering items here. Very nice people and their selection on things, not just flowers is great!! Definitely recommend and will be back!!
Robert Woodard, MBA
I live in Tampa, Florida and my sons mom was having a really bad week. She decided to vent to me and being that I wasn’t there to cheer her up, I logged on and had a dozen roses delivered to her. I’ve never heard of this flower shop, but she was very pleased at the outcome of the arrangement. I’m not the flower ordering type of guy, but when she sent me a picture, it was a beautiful arrangement. The roses are very bright red, almost look fake, but very real. I was skeptical because I did the rush/same day delivery order a little after noon, and they had it delivered around 4p. Thank you all so much for your execution and delivery!! I most definitely will use you again, direct next time.
Went in on a whim after years of passing by while driving. Everyone there was very polite and I had a great conversation about house plants in their greenhouse. I’ll definitely be back!
I lost a close friend to covid and needed something fast to have delivered to their house. I called at 8 am Saturday and explained my situation and they said they would try and get it out that day but was busy with festival of trees. I got pictures of the arrangement at 11 am!! Beautiful arrangement, very happy, will use you folks again!
New to the area, so I picked a business close to where I work. Didn't realize how close! Ordered roses on-line for daughters birthday. Picked up the next day and was very pleasantly surprised. They were beautiful! Staff was super and first time I had a flower shop put the vase and flowers in a box so that they would not tip over. Now being a man, my opinion doesn't count, but my wife and daughter both said they were gorgeous and asked were I got them from, so I will be back!